Award is based on consistency and frequency of positive customer reviews
Drury Hotels Company announced 95% of their hotels received the 2020 Tripadvisor® Travelers’ Choice Award. The award recognizes hospitality businesses that received consistent, frequent and positive guest reviews on Tripadvisor during the past 12 months. Award recipients include hotels, restaurants and attractions around the world that continually deliver outstanding customer service and experiences for their guests.
“When our guests are happy, we are happy,” said Chuck Drury, president and CEO of Drury Hotels. “Every day in Drury Hotels across the U.S., our team members strive to provide an exceptional experience for all of our guests. We are honored to receive a 2020 Tripadvisor Travelers’ Choice Award in recognition of these efforts.”
The Travelers’ Choice Award accounts for the quality, quantity and frequency of reviews submitted by travelers on Tripadvisor over a 12-month period. For a property to be considered eligible, it must be listed on Tripadvisor for a minimum of 12 months and be in the top 10% of ranked properties.
“Winners of the 2020 Travelers’ Choice Awards should be proud of this distinguished recognition,” said Kanika Soni, chief commercial officer at Tripadvisor. “Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners’ achievements. Award winners are beloved for their exceptional service and quality. Not only are these winners well deserving, they are also a great source of inspiration for travelers and diners as the world begins to venture out again.”
In response to the COVID-19 pandemic, Drury partnered with Ecolab Inc., a global leader in hygiene and infection-prevention solutions, to implement enhanced cleaning procedures and protocols. In addition to developing this partnership, Drury has updated its check-in procedure to reduce contact, implemented visual cues for social distancing and modified the service for its free hot breakfast and evening reception. More information about Drury Hotels’ ongoing efforts to keep guests and team members safe can be found on the company’s Travel Happy Again, Clean + Safe website.
Guests of Drury Hotels experience a selection of complimentary amenities including:
Drury Hotels has been family-owned and operated since 1973. For a complete listing of all Drury hotels or for reservations, visit www.druryhotels.com or call 1-800-DRURYINN. For information about career opportunities at Drury Hotels, please apply online at www.drurycareers.com.
About Drury Hotels Company
Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 27 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2019 North America Hotel Guest Satisfaction Index Studysm, earning the award for “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains.” In 2020, Drury received this award for a record 15th consecutive year.* Brands include Drury Inn & Suites®, Drury Inn®, Drury Plaza Hotel ®, Drury Suites®, Pear Tree Inn by Drury®, as well as other hotels in the mid-priced hotel segment. Drury Hotels continues to provide exceptional value for business and leisure travelers with its many free amenities – Travel Happy®. For more information, visit www.druryhotels.com or call 1-800-DRURYINN. Join the conversation on Twitter @druryhotels or on Facebook.
*Drury Hotels received the highest numerical score among upper midscale hotels in the proprietary J.D. Power 2006-2020 North America Hotel Guest Satisfaction Index Studiessm. The 2019 study is based on responses gathered between June 2019 and March 2020 from 37,843 guests in Canada and the United States who stayed at a hotel in North America between May 2019 and March 2020. For more information, visit www.jdpower.com.
Tripadvisor, the world’s largest travel platform,* helps 463 million travelers each month** make every trip their best trip. Travelers across the globe use the Tripadvisor site and app to browse more than 860 million reviews and opinions of 8.7 million accommodations, restaurants, experiences, airlines and cruises. Whether planning or on a trip, travelers turn to Tripadvisor to compare low prices on hotels, flights and cruises, book popular tours and attractions, as well as reserve tables at great restaurants. Tripadvisor, the ultimate travel companion, is available in 49 markets and 28 languages.
The subsidiaries and affiliates of Tripadvisor, Inc. (NASDAQ:TRIP) own and operate a portfolio of websites and businesses, including the following travel media brands: www.bokun.io, www.cruisecritic.com, www.flipkey.com, www.thefork.com (including www.lafourchette.com, www.eltenedor.com, and www.bookatable.co.uk), www.helloreco.com, www.holidaylettings.co.uk, www.housetrip.com, www.jetsetter.com, www.niumba.com, www.seatguru.com, www.singleplatform.com, www.vacationhomerentals.com and www.viator.com.
* Source: Jumpshot for Tripadvisor Sites, worldwide, November 2019
** Source: Tripadvisor internal log files, average monthly unique visitors, Q3 2019